TERMS OF SERVICE

1) Introduction

These Terms govern access to and use of the website and services provided by Yenny Palacio. By using the Site or submitting your information, you agree to these Terms.

2) Services

We provide professional consultations, appointment scheduling, client communications, marketing updates, automated follow-ups, and luxury real estate advisory services.

3) Eligibility

You must be at least 18 years old to use our Services.

4) Acceptable Use

You may not use the Site for unlawful purposes, impersonation, or unauthorized access.

5) Disclaimer of WarrantIES

The Site and Services are provided "as is" without warranties of any kind.

6) Limitation of Liability

Yenny Palacio shall not be liable for indirect, incidental, or consequential damages arising from use of the Services.

7) Mobile Messaging (SMS Program – A2P Compliant)

Program Description:

Users may voluntarily subscribe to receive SMS messages including appointment confirmations, reminders, updates, onboarding messages, follow-ups, and luxury real estate notifications.

Consent:

Consent is obtained via website forms through a clearly labeled checkbox. We securely record consent language, timestamp, form source, and opt-in/opt-out logs. Consent is not a condition of purchase.

Message Frequency:

Message frequency varies.

Fees:

Message and data rates may apply.

Help / Cancellation:

Text HELP for assistance. Text STOP to unsubscribe at any time. A final confirmation message may be sent after STOP.

Carrier Disclaimer:

Wireless carriers are not responsible for delayed or undelivered messages.

Age Restriction:

SMS messaging services are intended for individuals 18 years or older.

8) Governing Law

These Terms are governed by the laws of the State of Florida. Disputes shall be resolved through binding arbitration in Miami-Dade County, Florida.